Community Service Officer
City Of Burlington
Burlington, WA
Full-time
Other
Posted on April 4, 2025
Job opportunity with the City of Burlington!
JOB TITLE: Community Service Officer
DEPARTMENT: Police
CLASSIFICATION: FLSA Non-Exempt, Burlington Police Employees Guild Support Personnel Represented, Civil Service Position
HOURS PER WEEK: 40
WAGE RANGE: $5,556.50 - $7,075.70 monthly (2025 Salary Schedule)
ENTRY WAGE: $66,677.95 annually
POSTING DATES: April 3 – April 25, 2025
BENEFITS: Accrued vacation, sick leave; paid holidays, personal holiday, and medical, dental, vision insurance, PERS retirement.
SUMMARY:
The Community Service Officer is a uniformed, limited commission position which performs duties related to animal control services, parking enforcement, and other parking related services. The Community Service Officer is not a commissioned Police Officer; the Community Service Officer performs a variety of functions that do not require Peace Officer certification. All duties and tasks are expected to be performed in an attentive, effective, efficient and safe manner.
ESSENTIAL FUNCTIONS:
Essential and other important responsibilities and duties may include, but are not limited to, the following:
• Supports, promotes and emulates the values of the Burlington Police Department and the law enforcement profession. Daily leadership through example is of utmost importance.
• Enforce local laws and ordinances as directed by supervision or policy.
• Respond to calls and initiate contacts regarding animal control, traffic control, parking and hulk vehicle, crime prevention, and vehicle lockouts.
• Issue citations for animal and parking related code violations.
• Provide basic animal care, clean-up and transport.
• Testifies in court as necessary.
• Evaluates and reports regulation signage, traffic direction, and signals in need of repair or adjustment.
• Provide traffic control at incidents, special events or when requested by the patrol division.
• Assists with activities associated with office support such as handling telephone complaints, computer work, and filing reports.
PERIPHERAL FUNCTIONS:
• Analyze information and use logic to address issues. Washington
• Maintain composure and calm demeanor.
• Approach situations with integrity, fairness, and empathy.
• Other duties as assigned.
SKILLS, KNOWLEDGE AND ABILITIES:
A Service Officer must demonstrate skills and knowledge to successfully handle a variety of situations and incidents. Other skills, knowledge and abilities may include, but are not limited to:
• Ability to communicate both independently, confidently, articulately, and effectively with a diverse and potentially demanding community, both verbally and written.
• Ability to use tact and judgement in the performance of duties.
• Ability to make decisions independently in accordance with established policies and to use initiative and judgement when carrying out tasks and responsibilities.
• Ability to establish and maintain effective working relationships and the ability to work cooperatively with others.
• Ability to work both independently and with a team.
• Ability to problem solve, make quick decisions, and use innovative approaches to situations.
• Knowledge of and the ability to apply policies, procedures, rules, codes, laws, and ordinances.
• Knowledge of laws, codes, regulations pertaining to animal care, custody, quarantine, and disposal.
• Ability to maintain confidential or sensitive information.
The duties listed above are intended only as general illustrations of the various types of work that may be performed. Specific statements of duties not included does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Job descriptions are subject to change by the City as the needs of the City and requirements of the job change.
MINIMUM QUALIFICATIONS:
• Must be at least 21 years of age.
• High School Diploma required.
• Three (3) years’ customer service experience in dealing with the general public.
• Preferred three (3) years' experience with duties closely related to those described above.
• Valid Washington State Driver’s License with driving record acceptable to the City’s insurance carrier.
• Must be able to successfully pass the following:
* Written and oral Civil Service examination
* Background investigation
* Polygraph examination
APPLICATION PROCESS:
To apply for the position applicants are required to submit the following: letter of interest, resume, and completed City of Burlington application for employment. City of Burlington application for employment forms can be found on the City’s website at the jobs page.
Complete application packets must be submitted in a sealed envelope via mail, in-person to Burlington City Hall, ATTN: Human Resources Department/Amber Robinson, or emailed. by no later than 5:00 p.m. PST on Friday, April 25, 2025. NOTE: Oral Board Interviews will be scheduled for Friday, May 9, 2025; candidates must be available for in-person testing on that date.
EQUAL OPPORTUNITY/NON-DISCRIMINATORY EMPLOYER: All qualified persons will be considered for employment without regard to race, color, creed, national origin, age, sexual orientation, religion, veteran status, marital status, or the presence of physical, sensory or mental disability, or any other characteristic protected by law, except where specific age, sex, or physical requirements constitute a bona fide occupational qualification necessary for proper and efficient performance of that occupation. The City of Burlington is committed to a non-discriminatory recruitment and appointment process.
APPLICATIONS
FILING OF APPLICATION: Applications must be completed in accordance with directions on the front of this announcement. Applicants are responsible for the truth of all statements. Misrepresentation and incomplete or inaccurate entries may be the cause of application rejection, removal from the employment list or discharge from City service. Your application must be received in the department noted on the front of this announcement. Unless otherwise specified, faxes, email and postmarks are not accepted.
CHANGE OF ADDRESS: Applicants are responsible for notifying the hiring department of any change of address or telephone number.
NOTIFICATION: Unsuccessful candidates will be notified by mail as soon as feasible following the final selection decision.
EMPLOYEE BENEFITS
PAID LEAVE: Sick leave, holidays and vacation provisions are provided through City policy. Currently, regular City employees receive 12 paid holidays per year. Vacation day rates are increased at regular intervals based on length of City service. Sick leave is earned at the rate of 8 hours per month.
RETIREMENT: All regular employees of the City are mandatory members of the State of Washington Public Employee’s Retirement System (PERS) except Law Enforcement Officers and Firefighters who are members of the Law Enforcement Officers’ and Firefighter’s Retirement System (LEOFF). Employees and the City contribute jointly to these plans.
GROUP INSURANCE: Regular full-time employees and their eligible dependents are covered by dental and vision insurance plans. Employees are required to pay a portion of the monthly premium for dependent medical insurance coverage. Employees are covered by a medical insurance plan. Employees are covered by the State Industrial Insurance Act.
EMPLOYMENT
HOURS OF WORK: City employees have a work week of 40 hours, Monday through Friday, however, some positions require night shift, holiday, overtime and weekend work.
SALARY INCREASES: The City provides for a regular progression of salary increases.
UNION AFFILIATION: Job classifications covered by union security provisions may require union membership, dues, or payment of equivalent services fees. If hired, contact a supervisor or union representative to determine the union security provision if any, which may apply to your position.
TRIAL PERIOD: Regular full-time status is subject to successful completion of a 6-month trial period (12 months for Police and Fire Department employees).
PRE EMPLOYMENT DRUG SCREENING: Any offer of employment may be contingent upon the applicant passing a urinalysis test for drug use.
ELIGIBILITY LISTS: The City of Burlington reserves the right to establish an eligibility list to fill any vacancies that may occur in the posted position for a period up to two (2) years.
NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. The City of Burlington is committed to a smoke-free environment.
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