Patient Services Coordinator

About the University: Western Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2022 U.S. News & World Report rankings. Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.

About the Department: The Student Health Center supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.

About the Position: The Patient Services Coordinator performs clerical and patient service tasks at the front desk of University Health Services and provides customer service for a diverse population of university age patients in a university setting. They coordinate all operational support functions in a patient care area such as overseeing the environmental conditions of the office and patient waiting areas, coordinating non-medical equipment repairs, inventorying, and ordering supplies, assisting in the orientation of new staff to clerical procedures.

Required Qualifications: High School Diploma or Equivalent and three years of general office experience or two years of office or customer service experience in a health care setting or equivalent education/experience. Strong written and oral communication skills. Ability to prioritize and multi-task in dynamic work environment. Ability to work with diverse populations. Ability to handle confidential information.

Preferred Qualifications: Work experience in an Urgent Care, Family Practice, or Higher Education Clinic Current Certified Medical Assistant Experience using an electronic medical record Knowledge of anatomy, physiology, pharmacology and medical terminology Knowledge and experience using CPT and ICD-10 coding for insurance billing Basic accounting knowledge and experience Conditions of Employment All employees must comply with our Immunization policies, including Proof of Rubeola Measles Immunity within 60-days of hire.

Salary $3,523 - $4,694/month depending on qualifications and experience.

Benefits Information: Medical, Dental, Life, Long-Term Disability, Retirement Plans, Medical Savings Account, Paid Holidays, Vacation and more. This position is part of bargaining unit A and is covered by the collective bargaining agreement with Washington Federation of State Employees.

Western Washington University is an Equal Opportunity Employer.